Terms and conditions of sale

 

1- Order & Pre-order

The following payments are accepted : Debit Card, Paypal and bank transfer.

Once an order is placed, we’re unable to make any changes. You can request to cancel your order to the designer so you can place a new order with the changes you need. Please be sure to include your order number in your request.

You can change your delivery address by contacting the designer within few hours after your order. Orders with invalid addresses may be returned to us and may delay delivery. If you entered the incorrect delivery address, please contact right away.

Once you’ve received your shipping confirmation email, a tracking number is send. It may take 24 hours for first tracking informations to appear.

The designer produce unique piece or small series for each product. Item(s) that are not available will be pre-order, in some cases.

You pay 50% at the order and 50% at the shipping.

When the product is available (3 weeks maximum), the designer will contact you before the shipping to process the second payment and to confirm the order delivery.

 

2-Returns & exchange

AW ensures a return policy within 10 calendar days for an exchange or refund. The ten calendar days start from the delivery date.

AW check if returned item conforms to our return policies, that is to say :

Item(s) bought could be exchanged for a different size or color. Exchanges will be shipped once we receive your return and stock availability of your new item(s).

Return at your charge. In this case, you are responsible of the package until it arrive on our stock, don’t forget to keep a proof of delivery, in case of issues.

If you would like to exchange something for a different model, please send an email at the designer : aw.atelier.paris@gmail.com

Your refund will be credited to the original form of payment used to make the initial purchase.

Shipping cost won’t be refunded.

Please allow 5 business days for your return to be processed at AW and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.

 

3- Shipping

Yes, this service is available in Paris (75). Thanks to tell in our checkout process.

AW ship our product anywhere in the world from Paris. Most of our orders are shipped within 24/48 hours of purchase, pending availability and payment verification.

AW offer free ground shipping on France.

Shipping times may vary according to the destination country.

France estimated shipping times 1-3 days :

Paris (75) in the daytime :

Europe estimated shipping times 3-5 days :

International estimated shipping times 5-7 days :

Take pictures and contact the designer right away. You’ve got 5 days to declare a damaged package.

Please make sure your shipping address is correct. Orders with invalid addresses may be returned to us and may delay delivery.

If your package has been lost in transit, please reach out to the designer right away.

If an order has been delivered to the correct shipping address, we cannot be held responsible for lost or stolen packages.