Returns

AW ensures a return policy within 10 calendar days for an exchange or refund. The ten calendar days start from the delivery date.

AW check if returned item conforms to our return policies, that is to say :

  • Item must be unused and unaltered
  • Item must be in this original state, with the original packaging

Exchanges

Item(s) bought could be exchanged for a different size or color. Exchanges will be shipped once we receive your return and stock availability of your new item(s).

Return at your charge. In this case, you are responsible of the package until it arrive on our stock, don’t forget to keep a proof of delivery, in case of issues.

If you would like to exchange something for a different model, please send an email at the designer : aw.atelier.paris@gmail.com

Refunds

Your refund will be credited to the original form of payment used to make the initial purchase.

Shipping cost won’t be refunded.

Please allow 5 business days for your return to be processed at AW and to post the refund to your account. Please note that your banking institution may require additional days to process and post this transaction to your account.